30-Day Return

30-Day Return Policy

 At Origini, your satisfaction is our top priority! We take pride in the exceptional craftsmanship of our jewellery, and we want you to love your purchase. 

 

Return Policy

If you’re not completely satisfied with your purchase, you may return it within 30 days of receipt. All items must be unused and in their original condition, including all packaging. 

Please note that items marked as final sale are not eligible for return.

If you receive a damaged or defective item (through no fault of your own), we will gladly repair or replace it, or issue a full refund.

 

Return Process

Returns must be shipped to our location in Hong Kong. You may choose your preferred courier, but please note that return shipping costs are the responsibility of the customer. To ensure a smooth return, we recommend using a reputable courier with tracking capabilities. Please retain proof of packaging and shipment.

 

Exchange Policy

 We do not accept exchanges. However, you are welcome to return your item for a refund and then purchase a new product of your choice.

 

If you have any questions or wish to initiate a return, please contact us at info@originihk.com.

 Origini reserves the right to reject any return that does not meet the criteria outlined above and is not liable for repairs, replacements, or refunds in such cases.